Not a week goes by when we are not asked why we don’t ship our books via media mail rather than using UPS or Fed Ex ground service. In an economy like this, we should all be looking for ways to reduce the costs of doing business, and the US postal service is so much less expensive than those carriers. But is it really?
In the last week alone, we’ve experienced a few shining examples that show why using a reliable, traceable, faster ground carrier is definitely the right way to ship valuable or important cargo.
We routinely send book samples and sales materials to our team of field reps, including catalogs. Our catalogs are not some low-cost, newsprint numbers either. They are highly designed, four-color beauts printed on high quality glossy paper. They mirror the level of quality of the books that they contain. They’re nice (and expensive) sales materials.
In the spirit of minimizing expenses, we decided to give the USPS a shot by sending out our catalogs through their priority mail service. Big mistake.
So far, we’ve had not one, but two reps report to us that they did indeed receive the box we sent to them. Trouble is, they only received the box itself and it was a rumpled, mangled mess at that. In both cases, not so much as a single spread from the catalog was delivered.

All told, those two shipments alone cost us one hundred thirty catalogs! One hundred thirty shiny, brand new, never before opened catalogs. We won’t offset the cost of those pieces of collateral in sales dollars.
So shipping packages might be risky with the USPS, but what about your standard fare letter? The USPS has that down pat, right?
Our business requires that we deal a fair amount with agreements and amendments and paperwork of all kinds. We receive these documents through various means, but most of the time our clients simply fold the agreement into a standard envelope and mail it the good old-fashioned way. And that’s normally totally fine . . . until it’s not.
We received the piece of mail pictured below inside a second, bigger, official USPS envelope with their apologies for the damage and assurances that they expedited what was left of the document to us as quickly as possible. Gee, thanks. This two-thirds of a signed agreement doesn’t really do us any good, but we’re glad it got here quickly.

Bottom line, if it matters and it needs to get there quickly and safely, spend a little more on the front end with a ground carrier to ensure that it does. Besides the time and money it will save you in the long run, your piece of mind is priceless.